If there is a problem with your printed order, you must notify us within 7 days of receiving the goods or the claim will be denied.

After a thorough investigation of the complaint, if the problem is established to be due to an operator error, a replacement can be considered if feasible however, customer must return 100% of the received product within 14 days from the day the order was received.

Any charges related to artwork setup and expedited printing (Urgent Printing and Shipping) are non-refundable. Any artwork set up fee will not be refunded once the designer is allocated the job.

Any orders requested to be cancelled prior to production but after a tax invoice has been emailed by us will be subject to a $25 cancellation fee. Similarly,  any orders requested to be cancelled prior to production but after the proof approval request has been emailed by us, will be subject to a $55 cancellation fee.

What does the price include?

The price on the price calculator Price includes GST but excludes delivery charges unless actual post code and suburb is provided to calculate the shipping fee online.

All online prices assume a print ready file to be provided by the customer to us in a specific format including bleed, safety margin etc. The file must be of CMYK colours in a pdf file format. If we are required to change any file, we will advise you with an additional cost.

Is there any minimum order value applicable?

Yes, $55 is the minimum order value excluding the delivery, artwork, and priority printing charges.

Moreover, if an order is requested to be canceled after the proof approval request has been sent by us, a cancellation fee of $55 applies.