Order Shipments

We offer to arrange shipping of the orders with the shipping companies on behalf of the customer in case they choose not to pick up from our store. The customer will fully be responsible for shipping and handling costs. Shipment tracking, following up with the carrier, or requesting any alternate delivery arrangements are also fully customer responsibilities.

Importantly, we will not be responsible for any delay in delivery or loss/damage to the orders once they are handed over to the shipping company. Similarly, any shipments returned back to us in case of wrong address, no one available to accept the delivery, being carded, etc. will call for an additional shipping fee if it needs to be re-shipped.

How does the Sydney ‘STANDARD’ courier option work?

We are an Auckland-based printing company. Under the Sydney STANDARD courier option, we will have your orders ready to dispatch with a hub-based courier company like Couriers Please. Their delivery turnaround is 3-4 business days once picked up from us. This is not a guaranteed service – but they are usually pretty reliable.

If you require a guaranteed delivery service or same day delivery, please select the PRIORITY courier option where we can arrange the delivery with a non-Hub based couriers such as NZCourier  for an additional cost based on turnaround desired.

What shipping methods do you offer?

We ship the majority of our products using a Hub-based courier service for the Auckland Metro Area. There are options for Point-to-Point delivery service within Auckland metro area at extra charge if requested. For the rest of the country, we prefer to ship via nz courier.

We can expedite and use faster delivery services when specifically requested by the customer which usually has an extra cost.

What’s your turnaround time?

The turnaround time is displayed on individual product pages in the form of Production Days. Production days are for the printing time, calculated after the order is Paid and Proof Approved.

Production time on a working day is 7:30 am to 3:30 pm. Production days exclude Saturdays, Sundays and public holidays.

Note that transit time for shipping is always additional to production turnaround and it is therefore advised that this be taken into consideration upon placing the order.

While we exercise due diligence to meet your target completion date, unforeseen delays in delivery services, breakdown of equipment, illness, inclement weather, and other occurrences may impact our ability to meet the deadline and we suggest calling our office should you have any concerns.

Urgent Turnaround Required?

Each product page is listed with an applicable turnaround of production days (counted after the order payment & proof approval). However, we do offer expedited printing and shipping services on most of the products. We strongly recommend advising any specific turnaround requirement upfront at the time of placing the order.

It may be noted that urgent printing and expedited shipping are two different services in a custom products business, such as printing. Since both these options have additional costs, customers are requested to communicate up front what is the turnaround requirement so we can quote and service accordingly.

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